Refund policy
Refund and Exchanging services are only provided under the situation that there is a quality issue of the lens(es).
- You have 5 days to contact us and provide us with the shipping tracking number from the date it was received. If this item is in your possession for more than 5 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
- All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
- We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included AFTER BOTH Buyer and Seller cancel the transaction from Shopify. OR, you may choose to have an exchange.
- We will bear all the shipping costs if the product(s) can not be used after the guidance of professional staff.
- Please be aware that there are some differences even between lenses of the same model from different brands. This is not a quality issue.